Production times increase due to high demand. Sorry we cannot take your orders if the wedding/event date is earlier than April.1. For more information please click here.
1. When should I order bridesmaid dresses?
Generally bridesmaid dresses should be ordered 3-4 months before the wedding in case any alteration. Tulle and sequined dress need to be ordered 5 months in advance.
2. How can I order fabric swatch sample to check the color?
If you want the sample, follow the link to our fabric swatches page to check fabrics and colors.
3. How do I measure myself?
To ensure that the dress is going to fit you perfectly, we advise you get the help of a tailor or friend. Also, follow our Measurement Guide before you make your measurement. Please notice, bridal sizes typically run smaller than regular clothes, and please do compare your measurements with our size chart before deciding your size.
4. Do you offer customized size for dress?
Yes, we provide customized sizes for each dress, and please look for these on dress product page.
5. What methods of payment do you accept?
We accept Paypal, Visa Card, MasterCard, DiscoverCard, American Express, E Check (Note: If you use E-Check, the process will take up to 4 business days due to the clearance process.) and Western Union (Note: If you wish to use Western Union, please contact us for further information).
6. How can I change or cancel my order?
If you have any problems with your order or need help, please just contact us at firstname.lastname@example.org and one of our service team members will help you. For more info, please visit our Return Policy page.
7. What shipping methods do you use?
We ship all items by UPS/FedEx/DHL International Express to customers all over the world. Note: UPS/FedEx/DHL do not deliver on weekends or national holidays.
8. How much does shipping cost?
We charge a flat shipping rate based on your purchase subtotal. Please visit our Shipping & Delivery page for more info.
9. How can I track my order after it has been shipped out?
After we ship the order out, we will email you a tracking number, which you to follow up directly on the chosen courier’s website.
10. How long does it take for me to receive my dress after I place my order?
Once you place an order, you will get a confirmation email containing your order number and a summary of all items you purchased. After you have confirmed all details, you will receive your dress with next 4-5 weeks.
11. Do you offer rush order service?
Yes, in case the customer need to receive the dress sooner than the regular delivery time, we will charge extra $20 for rush order.
12. What is your return policy for dress?
Tulle & Chantilly is professional and try our best to create our customers the best shopping experience. To know the details, check our Return Policy page.