1. How long does it take to receive a dress after ordering?
For bridesmaid dresses and veils, usually it takes 4-5 weeks for processing and 3-5 days for shipping. For bridal dresses, usually it takes 5-8 weeks for processing and 3-5 days for shipping.
2. How do I measure myself?
To ensure that the dress is going to fit you perfectly, we advise you get the help of a tailor or friend. Also, follow our Measurement Guide before you make your measurement.
Please notice, the size of bridesmaid dresses typically run smaller than regular clothes, and please do compare your measurements with our size chart before deciding your size.
3. Do you offer customized size for dress?
Yes, we provide customized sizes for each dress. No extra fee for custom size, and the processing time is exactly same as the standard size.
4. How can I avoid color variations?
Usually we suggest putting all dresses together on one order to avoid dye lot variations by using the same batch of fabric. However, it’s OK to order bridesmaid dresses separately if all orders can be placed in 2 weeks. We will collect all orders together and make sure them from same dye lot.
5. How can I order fabric swatch sample to check the color?
If you want the sample, follow the link to our SWATCHES page to check fabrics and colors.
6. Do you accept try-on home service?
All our products are made-to-order and don't have stock dresses, so we don't provide try-on home service and accept returns like ordering two dresses and sending back one.
7. Do you offer rush order service?
Yes, in case the customer need to receive the dress sooner than the regular delivery time, we will charge extra $20 for Rush Order.
8. What shipping methods do you use?
We ship all items by DHL/FedEx/USPS International Express to customers all over the world. Note: Those expresses do not deliver on weekends or national holidays.
9. How much does shipping cost?
We charge a flat shipping rate based on your purchase subtotal. Please visit our Shipping & Delivery page for more info.
10. What is your return policy for dress?
Tulle & Chantilly is professional and try our best to create our customers the best shopping experience. To know the details, check our Return Policy page.
11. Do you offer plus size dresses?
Sure, we can make plus size dresses, for more details please feel free to CONTACT US .